SHIPPING & RETURNS
SHIPPING POLICY
At MEORA BEAUTY, we want your beauty shopping experience to be simple, convenient, and enjoyable from checkout to delivery.
We offer delivery to the destinations available at checkout. Shipping options, estimated delivery times, and costs will be displayed before you complete your purchase. Delivery times may vary depending on your location, product availability, and the shipping provider.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information, where available, so you can follow your order's journey.
We take care to ensure that your makeup, skincare, and haircare products are packaged appropriately for shipping. Please make sure your delivery address is accurate when placing your order.
If your order is delayed, arrives damaged, or you have any questions about delivery, please contact us at supportmeorabeauty@gmail.com.
RETURN & EXCHANGE POLICY
Your satisfaction matters to us. If you are not completely happy with your purchase, please contact our customer care team at supportmeorabeauty@gmail.com for assistance with returns or refunds.
For eligible online purchases, customers in the European Union generally have the right to withdraw from a purchase within 14 days of receiving their goods, subject to applicable legal requirements and exceptions.
Due to hygiene and product safety considerations, certain beauty products may be excluded from returns where legally permitted. For example, sealed products that are not suitable for return for health protection or hygiene reasons may not be returnable once unsealed, where the relevant legal conditions are met.
Products that arrive damaged, defective, incorrect, or not as described will be handled in accordance with applicable consumer protection laws.
To request a return, please contact our customer care team with your order number and details of your request. We will provide instructions on the next steps, including any applicable return conditions.
Refunds for eligible returns will be processed within the timeframe required by applicable law. Any exchange options will depend on product availability and applicable legal requirements.
Nothing in this policy affects your statutory consumer rights.